Step 2 — Digital Pre-Interview & Coding Assessment

Candidate Information

Please provide your contact information before beginning.

Full Name *

Email Address *

Section 1 — HCI Mission & Work Environment

Healthcare Inspired LLC provides compliance-focused coding, auditing, education, and revenue-cycle support to healthcare organizations. Our team members are expected to maintain accuracy, make decisions based on documentation and applicable regulations, accept feedback, communicate professionally, and learn new technology and workflows.

1. After reviewing these expectations, what most closely aligns with the way you approach your work? *

2. Which part of this work environment do you believe would require the greatest adjustment for you, and why? *

3. Are you comfortable working in a position where both productivity and accuracy are measured? *

Yes No

Section 2 — Required Client-Facing Responsibilities

This position may involve direct interaction with physicians, administrators, attorneys, clients, and HCI leadership. Employees may be asked to explain or support their work, answer questions, participate in meetings, and professionally address disagreements.

4. Are you willing and able to communicate directly with physicians, administrators, attorneys, clients, and leadership when required by your position? *

Yes No

5. Are you willing and able to professionally explain and support a coding decision when it is questioned? *

Yes No

Section 3 — Video Meeting Requirement

Although this is a remote position, it is also a client-facing professional position. When a client requests a video meeting, employees are expected to be professionally presented and prepared to communicate appropriately on behalf of HCI.

6. If a client requests a video meeting, are you able and willing to participate on camera in a professional manner during your scheduled working hours? *

Video meetings are not a constant requirement of this position. However, when a client or business need arises, employees are expected to be camera-ready and professionally presented.

Healthcare Inspired LLC is committed to providing reasonable accommodations to qualified individuals with disabilities or sincerely held religious beliefs. If you require an accommodation related to this requirement, please contact admin@healthcareinspiredllc.com before or after completing this assessment.

Yes No

7. A physician unexpectedly requests a video meeting to discuss several coding decisions you made. The physician strongly disagrees with your conclusions. Describe how you would approach the meeting. *

Section 4 — Professional LinkedIn & HCI Industry Presence

Healthcare Inspired maintains an active professional presence within the healthcare industry. Certain HCI positions require employees to participate in reasonable company-related professional engagement. We are not asking for access to private social-media accounts, passwords, private content, or personal social-media activity.

8. If hired, are you willing to maintain an appropriate professional LinkedIn presence as required for your HCI position? *

Yes No

9. Are you willing to participate in reasonable, company-related professional LinkedIn engagement as an assigned responsibility of your position? *

Yes No

10. Are you willing to participate in reasonable company-approved professional content or educational initiatives when appropriate for your role? *

Yes No

11. What does professionally representing your employer mean to you? *

Section 5 — Professional Profile After Hire

HCI maintains professional biographies and photographs of appropriate team members for legitimate business purposes. These may be used on the HCI website, educational materials, client-facing materials, presentations, or other company-approved professional content.

12. If hired into a position requiring a public professional profile, are you willing to provide or participate in obtaining an appropriate professional headshot and professional biography? *

HCI does not require an applicant photograph as part of this pre-employment assessment.

Yes No

Section 6 — Coding Background

Tell us about your professional medical coding experience, credentials, and the resources you rely on.

13. How many years of professional medical coding experience do you have? *

Less than 1 year 1–2 years 3–5 years 6–10 years More than 10 years

15. Which coding credentials do you currently hold? *

16. Which coding resources do you regularly use when validating a code or coding decision? *

Section 7 — EMR, Software & Technology Experience

HCI works across multiple client systems. The ability to learn new technology, navigate different EMR/EHR platforms, and work efficiently in Microsoft Office is important for this position.

18. For each system selected above, please tell us: how long you used it, what you used it for, and whether you can navigate it independently. *

Section 8 — Microsoft Excel & Word

Describe your proficiency and professional experience with Microsoft Excel and Word.

20. How would you describe your Microsoft Excel proficiency? *

No experience Basic Intermediate Advanced

21. Describe how you have used Excel professionally. Please include specific examples of tasks you personally completed. *

22. How would you describe your Microsoft Word proficiency? *

No experience Basic Intermediate Advanced

23. Describe how you have used Microsoft Word professionally. *

Section 9 — Remote Technology

Tell us about the remote collaboration and communication platforms you have used professionally.

25. Describe your experience working in multiple client systems or switching between different platforms during the same workday. *

Section 10 — Technology, AI & Innovation

Healthcare Inspired LLC is a technology-forward organization. Employees are expected to be willing to learn and appropriately use technology that is part of their assigned job responsibilities. Technology and AI are tools — they do not replace professional judgment, coding knowledge, compliance requirements, or responsibility for accuracy.

26. Which statement most closely describes how you feel when you are asked to use a new technology at work? *

I enjoy learning new technology and generally adapt quickly. I am comfortable learning new technology when training and instructions are provided. I can learn new technology, but I generally prefer established processes and familiar systems. New technology makes me uncomfortable, and I prefer positions where systems and processes rarely change. I strongly prefer not to use unfamiliar technology.

27. Tell us about a time you had to learn a new EMR, software platform, coding tool, or other technology for your job. How did you approach it? *

Section 11 — AI Experience & Expectations

Tell us about your experience with AI or AI-assisted technology and your expectations around its use at HCI.

28. Have you professionally used AI or AI-assisted technology? *

Yes, regularly Yes, occasionally I have experimented with it personally but not professionally I have very limited experience I have never used AI

30. If you have used AI professionally, describe how you have used it. What tasks did it assist you with, and how did you verify the information or output it provided?

31. If provided appropriate training, policies, and approved technology, are you willing to use AI or AI-assisted tools as part of your work at HCI? *

If you have a sincerely held religious belief or a qualifying disability that may affect your ability to use certain technology tools, reasonable accommodations will be considered on an individual basis. Contact admin@healthcareinspiredllc.com to initiate an accommodation request.

Yes No

32. Which statement best reflects your view of AI in healthcare coding and compliance work? *

AI can be useful, but its output should be appropriately validated against documentation and authoritative guidance. If an AI system is designed for coding, I generally trust its recommendations without additional validation. AI should make the final coding decision because it can process more information than a human. AI should never be used in healthcare coding or compliance work. I do not know enough about AI yet to have an opinion.

Section 12 — AI Judgment & Responsible Use

The following questions evaluate your judgment in applying AI tools responsibly within a compliance-focused environment.

33. You are reviewing an orthopedic surgical case. An HCI-approved AI tool recommends a CPT code. After reviewing the operative report, you believe the recommended code may be incorrect. What do you do? *

34. The AI provides a very confident explanation for its recommendation and cites coding guidance that you cannot immediately verify. What do you do next? *

35. You are working on a client account and want assistance analyzing a difficult coding question. You have access to a public AI tool on the internet. What information, if any, would you enter into that tool? *

36. You discover a new AI tool that could make part of your job significantly faster, but HCI has not approved the tool. What would you do? *

Begin using it if no patient names are entered. Test it using actual work to determine whether it is useful. Ask the appropriate HCI leader whether the technology is approved before using it for company or client work. Use it only from my personal computer. Other

37. An AI tool produces an answer that conflicts with CPT guidance, payer policy, or another authoritative source. What should determine your final decision? *

Section 13 — General E/M Knowledge

The following questions assess your working knowledge of Evaluation and Management coding principles.

38. For office/outpatient E/M services, what are the two methods available for selecting the level of service? *

39. A physician documents an extensive history and examination, but the medical decision-making supports a lower E/M level. The physician selected the higher level because the note is "very detailed." How would you determine the appropriate E/M level? *

40. A patient presents for a scheduled procedure. During the encounter, the physician evaluates a separate problem. What must be established before separately reporting an E/M service with modifier 25? *

41. A physician tells you: "I always bill a level 5 for these patients because they're complicated." The documentation for today's encounter does not appear to support the selected level. What do you do? *

Section 14 — Orthopedic Coding

The following questions assess your knowledge and judgment in orthopedic surgical coding scenarios.

42. A surgeon documents multiple procedures during the same operative session. Before reporting each procedure separately, which should be evaluated? * (Select all that apply)

CPT guidance NCCI edits Whether one service is integral to another Whether documentation supports a distinct service Whether an NCCI-associated modifier is permitted when appropriate Payer-specific requirements All of the above

43. A surgeon uses terminology in an operative report that does not clearly correspond to a CPT descriptor. How would you determine the appropriate code? *

44. A surgeon tells you: "That's the code I've used for 15 years. Just bill it." Your research indicates the code does not accurately represent the documented procedure. Describe exactly what you would do. *

45. Explain the difference between identifying that a service was performed and determining that the service is separately reportable. *

Section 15 — Pain Management

The following questions assess your knowledge of pain management coding, including spinal injections and high-volume workflow challenges.

46. When coding spinal injections or other pain-management procedures, which factors may affect code selection? * (Select all that apply)

Anatomical region Level Laterality Approach Imaging guidance Number of levels Type of procedure Documentation All of the above

47. The procedure title states one service, but the body of the procedure note appears to describe something different. What do you do before finalizing the coding? *

48. You discover that a procedure has been coded the same way for several months, but your research indicates that the established coding process may be incorrect. What do you do? *

Section 16 — Speed, Accuracy & High-Volume Coding

HCI operates in a high-volume environment. These questions assess how you manage productivity and accuracy under real-world workqueue pressure.

49. You begin the morning with 75 encounters in your workqueue. Another 30 arrive before lunch. Explain how you would organize your work while maintaining accuracy. *

50. You have spent several minutes researching one encounter and still cannot confidently resolve the coding question. Your workqueue continues to grow. What do you do? *

51. Which statement best describes your approach? *

I prefer to research nearly every encounter extensively, even if my productivity decreases significantly. I prioritize speed and address errors later if they occur. I work efficiently, recognize when research is warranted, and escalate appropriately rather than allowing one difficult encounter to stop my workflow. I generally follow whatever code was previously used.

52. You discover that you made a coding error after completing your work. What do you do? *

Section 17 — Professional Pressure & Conflict

These questions are about workplace behavior, not medical conditions or personal health information. They assess your ability to communicate professionally and maintain composure during challenging professional interactions.

53. A physician contacts you and strongly challenges a coding change. The physician tells you that your decision is costing the practice money and demands that you immediately change the code. You believe the documentation and applicable coding guidance support your decision. Write what you would say to the physician. *

54. The physician continues to disagree and becomes increasingly forceful. What do you do next? *

55. The conversation ends. You still have a significant number of encounters waiting in your workqueue. Describe what you would do next. *

56. An attorney representing one of HCI's clients questions your coding conclusion and asks you to identify the authority supporting your position. How would you prepare your response? *

57. Which response most closely reflects your approach to professional disagreement? *

I generally avoid disagreement. I change my position when someone with more authority disagrees. I professionally explain my reasoning, rely on authoritative guidance, listen to the concern, and escalate appropriately when necessary. I continue arguing until the other person agrees with me. I change the coding if the client insists.

Section 18 — Accountability & Feedback

These questions assess your ability to accept feedback professionally, respond to audit findings appropriately, and learn from mistakes.

58. An auditor identifies several errors in work you completed the previous week. What do you do? *

59. You disagree with the auditor's findings. How do you address the disagreement? *

60. Describe a professional mistake you have made, what you did when you discovered it, and what you changed afterward. *

Section 19 — Real-World HCI Workflow

The following scenario is designed to assess your real-world judgment and prioritization skills in a typical HCI environment.

Scenario — It is 2:00 PM.

You have 42 encounters remaining in your workqueue.
A physician has emailed you questioning three coding decisions.
A client needs an answer about a claim before the end of the day.
Your auditor returned two encounters for correction.
You encounter a surgical case you cannot confidently code without additional research.

61. Walk us through exactly what you would do next and in what order. *

62. Explain why you selected that order. *

Section 20 — Final Questions

These final questions help us understand what you need to succeed and your genuine interest in this opportunity.

63. What type of management or feedback helps you perform at your best? *

64. What would make a high-volume remote coding position difficult for you? *

65. What do you need from HCI in order to be successful? *

66. After reviewing the responsibilities and expectations described in this assessment, are you interested in continuing in HCI's selection process? *

Yes No

Final Candidate Acknowledgment

Please read and acknowledge each of the following statements before submitting your assessment.

I have read, understand, and acknowledge all of the above requirements.